Refund policy

RETURN AND REFUND POLICY

At AlphasFits, we want you to shop with confidence. Please read our return and exchange policy before placing an order.

  1. Exchange Eligibility

You can request an exchange within 7 days of receiving your order if:

  • The product is unused and unworn.

  • The product is in original condition.

  • Tags, packaging, and invoice are available.

  • The request is made within the allowed time.

  1. Wrong, Damaged, or Defective Item

If you receive a wrong, damaged, or defective item, contact our support team within 24 hours of delivery with:

  • Order number

  • Clear product pictures

  • Packaging pictures

  • Short issue description

After verification, we will guide you for replacement, exchange, or refund where applicable.

  1. Size Exchange

Size exchange may be accepted if the requested size is available. The product must be unused and in original condition. Courier charges for size exchange may be paid by the customer unless the mistake was from our side.

  1. Non-Returnable Items

Returns or exchanges may not be accepted for:

  • Used or washed products

  • Products without tags or original packaging

  • Items damaged by customer handling

  • Sale or clearance items, unless received wrong or damaged

  • Accessories for hygiene reasons, where applicable

  1. Refunds

Refunds are only processed if:

  • The item is out of stock after a verified issue

  • A replacement is not possible

  • The issue is confirmed by our team

Refund processing time may vary depending on the payment method.

  1. Order Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible.

  1. Support

For return or exchange requests, please contact our support team with your order number. You can find our support details in the Contact Information policy.

TERMS OF SERVICE

Welcome to AlphasFits. By using our website and placing an order, you agree to the following terms.

  1. Store Information

AlphasFits sells trousers, men wear, kids wear, and selected accessories.

  1. Product Information

We try our best to show accurate product images, colors, sizes, prices, and descriptions. Slight color differences may occur due to lighting, photography, or screen settings.

  1. Pricing

All prices are listed in Pakistani Rupees unless stated otherwise. Prices may change without prior notice.

  1. Orders

After placing an order, you may receive an order confirmation. We reserve the right to verify, accept, cancel, or refuse any order due to stock issues, incorrect pricing, incomplete information, or suspected misuse.

  1. Cash on Delivery

Cash on Delivery is available for eligible orders. Customers must provide correct contact and delivery details. Orders may be cancelled if verification is not completed.

  1. Shipping

Delivery timelines are estimates and may vary due to courier delays, location, holidays, weather, or other circumstances outside our control.

  1. Exchanges and Returns

Returns and exchanges are handled according to our Return and Refund Policy.

  1. Website Use

You may not use this website for illegal activities, fraud, spam, copying content, or interfering with store operations.

  1. Intellectual Property

All store content, images, logos, text, and designs belong to AlphasFits unless otherwise stated. You may not copy or reuse them without permission.

  1. Limitation of Liability

AlphasFits is not responsible for indirect loss, courier delays, misuse of products, or customer-provided incorrect information.

  1. Changes to Terms

We may update these terms at any time. Continued use of our website means you accept the updated terms.

  1. Support

For help related to orders, returns, delivery, or general questions, please see our Contact Information policy.

SHIPPING POLICY

At AlphasFits, we aim to deliver your order safely and on time.

  1. Delivery Areas

We deliver orders across Pakistan through available courier partners.

  1. Delivery Time

Standard delivery usually takes 3 to 5 working days after order confirmation. Remote areas may take longer.

  1. Order Processing

Orders are processed after confirmation. Orders placed on holidays or non-working days may be processed on the next working day.

  1. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before order confirmation.

  1. Cash on Delivery

Cash on Delivery is available for eligible orders. Please provide accurate phone number and address to avoid delivery issues.

  1. Delivery Delays

Delivery may be delayed due to courier issues, weather, holidays, high order volume, or incomplete customer information.

  1. Failed Delivery

If the courier cannot deliver due to wrong address, unavailable customer, or unreachable phone number, the order may be returned or cancelled.

  1. Damaged Package

If your package arrives damaged, please take pictures before opening and contact our support team within 24 hours.

  1. Support

For delivery-related help, please see our Contact Information policy.

CONTACT INFORMATION

Store Name: AlphasFits
Website: [ADD YOUR WEBSITE LINK]
Email: [ADD YOUR EMAIL]
WhatsApp: [ADD YOUR WHATSAPP NUMBER]

For order support, please share:

  • Order number

  • Full name

  • Phone number

  • Issue details

  • Product pictures if needed

We try to respond as soon as possible during support hours.

LEGAL NOTICE

This website is operated by AlphasFits.

Store Name: AlphasFits
Website: [ADD YOUR WEBSITE LINK]

AlphasFits offers trousers, men wear, kids wear, and selected accessories. All product prices, availability, descriptions, and offers may change without prior notice.

Product images are for display purposes. Actual product color may slightly vary due to lighting, photography, or screen settings.

All website content, including logo, images, text, product descriptions, and designs, belongs to AlphasFits unless otherwise stated. Unauthorized copying, reuse, or distribution is not allowed.

By using this website or placing an order, customers agree to our store policies, including Return and Refund Policy, Shipping Policy, Privacy Policy, Terms of Service, and Contact Information policy.

For legal or business inquiries, please see our Contact Information policy.