Privacy policy

At AlphasFits, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

  1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name

  • Phone number

  • Email address

  • Shipping address

  • Billing address

  • Order details

  • Payment method details

  • Device and browser information

  • Website activity such as pages visited, products viewed, and cart activity

  1. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Confirm your order details

  • Contact you about your order

  • Provide customer support

  • Improve our website and shopping experience

  • Prevent fraud or misuse

  • Send updates, offers, or marketing messages if you choose to receive them

  1. Order and Delivery Information

We may share necessary order details with courier and delivery partners so your order can be delivered safely. This may include your name, phone number, delivery address, and order details.

  1. Payment Information

If online payments are available, payment information may be processed through secure third-party payment providers. AlphasFits does not store full card details.

For Cash on Delivery orders, we use your contact and address information to verify and deliver your order.

  1. Cookies and Tracking

Our website may use cookies and similar technologies to improve your shopping experience. Cookies may help us remember your cart, understand website performance, and show relevant content.

You can control or disable cookies through your browser settings, but some website features may not work properly without them.

  1. Marketing Communication

If you subscribe to our updates, we may send you promotional messages, offers, or product updates. You can unsubscribe or request removal from marketing communication at any time.

  1. Data Sharing

We do not sell your personal information.

We may share limited information only with trusted service providers when required for:

  • Order processing

  • Delivery and courier services

  • Payment processing

  • Website hosting and store operations

  • Fraud prevention

  • Legal or regulatory requirements

  1. Data Security

We take reasonable steps to protect your personal information. However, no online system is completely secure, so we cannot guarantee absolute security.

  1. Data Retention

We keep your information only for as long as needed for order processing, customer support, legal, tax, or business record purposes.

  1. Customer Rights

You may request to access, correct, or delete your personal information where applicable. Some order information may need to be kept for legal, tax, or business record reasons.

  1. Children’s Privacy

Our website is not intended for children to directly provide personal information without parent or guardian involvement. Orders should be placed by adults or with adult permission.

  1. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

  1. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website means you accept the updated Privacy Policy.

  1. Contact

For privacy-related questions or requests, please see our Contact Information policy.